Category at a glance
Member RespOrgs
31
Combined inventory (2026-04)
2,563,776
4-year change
-1,737,661
-40.4% · 2022-06 → 2026-04
Category Opportunism Index
2.46%
Harvested 46,342 / acquired 1,886,436
Members by inventory share
About this category
Call centers have come a long way. This is also call center platforms and technology. It's full of buzz words about customer experiences and AI etc.
Members (31)
| # | Code | Name | Active numbers | Vanity % | Median age (months) | |
|---|---|---|---|---|---|---|
| 1 |
|
YV | Invoca | 1,288,605 | 9.6% | 54 |
| 2 |
|
BP | Five 9, Inc. | 510,423 | 14.6% | 19 |
| 3 |
|
JE | Sinch | 156,544 | 14.5% | 24 |
| 4 |
|
LE | Intelepeer | 147,958 | 16.2% | 33 |
| 5 |
|
IY | Intelemedia | 79,905 | 9.8% | 78 |
| 6 |
|
IG | Genesys Telecom | 71,270 | 16.0% | 25 |
| 7 |
|
LL | Plivo | 64,067 | 9.8% | 42 |
| 8 |
|
OM | Intrado Communications | 63,757 | 13.1% | 22 |
| 9 |
|
LF | LiveVox | 52,682 | 11.2% | 29 |
| 10 |
|
YU | NobelBiz | 31,802 | 14.5% | 61 |
| 11 |
|
II | Ignite | 30,008 | 3.1% | 36 |
| 12 |
|
VX | Voxeo Corp | 27,223 | 16.3% | 10 |
| 13 |
|
QV | Teleperformance | 13,061 | 5.7% | 93 |
| 14 |
|
DW | AVOXI | 11,263 | 24.8% | 19 |
| 15 |
|
QK | ASD INC | 7,761 | 15.1% | 11 |
| 16 |
|
VJ | Custom Teleconnect | 3,222 | 13.7% | 233 |
| 17 |
|
MD | BluIP | 2,676 | 22.6% | 69 |
| 18 |
|
MS | Verint Americas Inc. | 1,259 | 17.2% | 76 |
| 19 |
|
AH | Dialoga Group LLC | 145 | 40.0% | 106 |
| 20 |
|
BY | Bright Pattern, Inc | 34 | 10.0% | 42 |
| 21 |
|
FW | Flowroute | 15 | — | — |
| 22 |
|
PQ | Intelliverse | 14 | — | — |
| 23 |
|
GX | Grupo NGN | 14 | — | — |
| 24 |
|
CV | West Corp | 14 | — | — |
| 25 |
|
RF | ServiceTitan | 14 | — | — |
| 26 |
|
MW | Zoom | 14 | — | — |
| 27 |
|
XT | Nextiva | 14 | — | — |
| 28 |
|
UV | Intelepeer | 12 | — | — |
| 29 |
|
YC | Marchex | 0 | — | — |
| 30 |
|
EQ | West Corp | 0 | — | — |
| 31 |
|
AK | Swiftreach Networks | 0 | — | — |
Combined trajectory (all members)
| Month | Inventory | Acquired | Harvested | Lost |
|---|---|---|---|---|
| 2022-06 | 4,301,437 | 0 | 0 | 0 |
| 2022-07 | 4,265,569 | 16,019 | 155 | 51,887 |
| 2022-08 | 4,201,895 | 66,544 | 394 | 130,218 |
| 2022-09 | 4,199,930 | 93,937 | 490 | 95,902 |
| 2022-10 | 4,165,022 | 13,661 | 2 | 48,569 |
| 2022-11 | 4,143,839 | 20,773 | 71 | 41,956 |
| 2022-12 | 4,083,286 | 31,321 | 27 | 91,874 |
| 2023-01 | 4,060,901 | 16,622 | 16 | 39,007 |
| 2023-02 | 3,949,596 | 19,623 | 0 | 130,928 |
| 2023-03 | 3,962,883 | 46,937 | 0 | 33,650 |
| 2023-04 | 3,990,911 | 56,686 | 17 | 28,658 |
| 2023-05 | 3,981,478 | 17,505 | 53 | 26,938 |
| 2023-06 | 3,917,110 | 16,833 | 135 | 81,201 |
| 2023-09 | 3,537,480 | 75,899 | 37 | 455,529 |
| 2023-10 | 3,531,048 | 10,444 | 24 | 16,876 |
| 2023-11 | 3,493,410 | 29,817 | 110 | 67,455 |
| 2023-12 | 2,961,788 | 227,242 | 2,702 | 758,864 |
| 2024-02 | 3,447,129 | 616,054 | 36,286 | 130,713 |
| 2024-03 | 3,406,319 | 13,590 | 5 | 54,400 |
| 2024-05 | 2,969,117 | 16,349 | 23 | 453,551 |
| 2024-06 | 2,969,998 | 10,155 | 176 | 9,274 |
| 2024-07 | 2,912,175 | 3,366 | 16 | 61,189 |
| 2024-08 | 2,891,024 | 11,402 | 13 | 32,553 |
| 2024-09 | 2,897,191 | 8,836 | 4 | 2,669 |
| 2024-10 | 2,956,775 | 65,951 | 5 | 6,367 |
| 2024-11 | 2,957,709 | 8,599 | 2 | 7,665 |
| 2024-12 | 2,957,069 | 4,367 | 1 | 5,007 |
| 2025-01 | 2,947,580 | 53,739 | 515 | 63,228 |
| 2025-02 | 2,970,672 | 26,676 | 2 | 3,584 |
| 2025-03 | 2,970,672 | 0 | 0 | 0 |
| 2025-04 | 2,851,893 | 25,506 | 33 | 144,285 |
| 2025-05 | 2,759,694 | 17,105 | 157 | 109,304 |
| 2025-06 | 2,750,776 | 8,148 | 59 | 17,066 |
| 2025-07 | 2,708,756 | 9,040 | 64 | 51,060 |
| 2025-08 | 2,663,901 | 7,583 | 279 | 52,438 |
| 2025-09 | 2,658,291 | 5,815 | 266 | 11,425 |
| 2025-10 | 2,709,911 | 56,616 | 3,907 | 4,996 |
| 2025-11 | 2,732,753 | 51,044 | 6 | 28,202 |
| 2025-12 | 2,711,767 | 10,960 | 1 | 31,946 |
| 2026-01 | 2,580,521 | 15,797 | 25 | 147,043 |
| 2026-02 | 2,593,592 | 16,132 | 4 | 3,061 |
| 2026-03 | 2,566,578 | 6,428 | 13 | 33,442 |
| 2026-04 | 2,563,776 | 57,315 | 247 | 60,117 |